Return & Refund Policy

• Within 24 hours of delivery: report shipping damage with 3 photos or 1 video.
• Within 48 hours: report missing parts, a wrong item or a visible defect, with 3 photos or 1 video.
• Within 14 days: request a change-of-mind return under the original-condition requirements. Appliances and electronics must remain factory-sealed.
• Within 30 days: request a manufacturing-defect return. Appliances and electronics may require an official technical report.

Include your order number, detailed reason and packaging condition. Remove passwords and personal data from electronics before return. Report damage promptly; these reporting targets do not remove applicable statutory rights.

You may report and reject an item with visible damage or a discrepancy at delivery. A full refund applies after the rejection is accepted and any paid amount is verified.

• In-stock items are eligible within 14 days of delivery if unused, with all accessories, gifts and original packaging.
• Appliances and electronics must remain factory-sealed for change-of-mind returns. Defect-related statutory rights remain applicable.
• On-demand and custom-made products are not eligible for change-of-mind returns.
• Opened hygiene-sensitive items, including mattresses, pillows and bedding, are not eligible for change-of-mind returns.

• Request a manufacturing-defect return within 30 days of delivery and attach 3 photos or 1 video.
• Appliances and electronics may require an official technical report identifying the defect.

If a warranty applies, you may choose a return within the eligible 30-day window or warranty service, subject to the applicable rights and terms.

• A warranty shown on the product page applies for the stated duration and terms.
• If no additional warranty is displayed, the return windows above and applicable statutory guarantees and rights still apply.

• On-demand or custom-made products.
• Opened hygiene-sensitive products, including mattresses, pillows and bedding.
• Products not in their original condition or packaging for a change-of-mind return.
• Damage caused by misuse or unauthorized assembly; its connection to the reported defect is assessed.

• Refund processing starts after warehouse inspection and validation of the accepted return.
• The usual processing estimate is 5–14 working days, subject to the bank/provider and any mandatory legal deadline.
• Refunds use the original payment method where possible. No cash-in-hand refunds; cash-on-delivery payments are refunded by bank transfer.