Warranty, Installation & Assembly Policy

• Warranty is shown on the product page with its duration and conditions.
• If no additional warranty is displayed, the Return Policy applies: 14-day change of mind and 30-day manufacturing defects, together with applicable statutory rights.

Keep your tax invoice, warranty card (if provided) and original packaging to help us process your claim.

• Manufacturing defects in materials or workmanship.
• Duration and procedures can vary by brand and product.
• For furniture, covered services may require assembly by True Furniture and keeping the item at its original delivery address. The cause of a defect and statutory rights are assessed.
• Appliances and electronics may require proof of purchase and manufacturer warranty activation.

• Misuse, overloading or use outside the intended purpose.
• True Furniture-branded mattresses follow the product warranty. Other mattress brands follow their manufacturer warranty.
• Accidental or use-related cosmetic damage: stains, spills, scratches, tears and breakage.
• Damage directly caused by unauthorized installation/repair or improper relocation from the original delivery address.

• Custom full kitchens are not eligible for change-of-mind cancellation or return after order approval and production starts; defect and non-conformity rights remain applicable.
• A 5-year manufacturing-defect warranty applies to eligible full kitchens under the project agreement and invoice.
• Kitchen orders are confirmed after full pre-payment under the agreed quotation.

• Within 30 days of delivery, you may request a manufacturing-defect return under the Return Policy.
• After 30 days, contact Customer Service with your order number and defect description. A tax invoice and manufacturer warranty activation may be needed.
• Some products require claims directly through the manufacturer or authorized agent; we will clarify the appropriate route.

Installation is provided where included on the product page or agreed quotation. Wall mounting and ceiling hanging are excluded from standard assembly.

• TV-unit shelves requiring wall mounting.
• Bathroom storage units requiring mounting.
• Tableaux and wall art.
• Wall clocks.
• Hanging shelves and any item requiring wall or ceiling mounting.

Keep your assembly request details and contact us within the stated period for follow-up.

• Cairo, Giza and Alexandria: within two working days of delivery for included services, under the appointment arranged with the assembly team.
• Other regions: on the delivery day, subject to service coverage and the confirmed appointment.
• If assembly is not completed within the arranged timeframe, submit a follow-up request to Customer Service.
• Reporting delays: please notify us within 10 days of delivery if assembly is not completed within two days. Late reporting alone does not automatically void warranty or manufacturing-defect rights.

• Self-assembly or unauthorized third-party assembly: damage directly caused by incorrect assembly is excluded; unrelated manufacturing-defect rights are not automatically lost.
• True Furniture does not set or collect air-conditioner assembly fees under standard furniture assembly. Arrange installation with the manufacturer or authorized agent.